If you want to place an order, contact us. We will try to provide you with the proforma invoice as soon as possible. We will only budget for the material we have in stock at that moment.
Products included in the pro forma invoice will be considered booked for 5 business days. After this period, goods will be available for Hemp Trading to be sold again.
Shipments are carriage paid, with the shipment cost included in the invoice, unless differently requested by the customer. We ship all over the world.
All our shipments are insured, therefore, any material that deteriorates during transport is the responsibility of the transport agency and its insurance.
We commit to manage the claims and send you back the deteriorated material in perfect condition AS LONG AS YOU DO NOT SIGN CONFORMITY WHEN YOU RECEIVE THE DELIVER; We recommend checking the goods whenever possible; and when it is not possible, write in the form “REVISION PENDING”.
Regardless of the damage caused in transport, any defective product that is still under warranty must be sent, after informing our warehouse, correctly packaged. The cost of this shipment is at the customer's expense
Our warehouse address: Camí del Polio 51 (Pol-Ind) Beniparrell 46469 – VALENCIA – SPAIN. We will take care of the replacement of the material as well as the cost of its shipment, as long as it is the product's own defects and not due to a misuse, or the customer’s responsibility.